The MCSD is committed to supporting our students and families who are navigating online learning. To that end, we have created this tech support web page to answer some of the most commonly asked questions, and to connect you with the appropriate contact to resolve any technological-related challenges.
First step: contact your child’s teacher
If you are having any type of difficulty with online learning, please contact your child’s teacher directly before contacting the technology department. Contacting your child’s teacher should always be the first step in seeking help.
If your child can not remember his or her password, please call 845-794-9430 Monday through Thursday between 8 a.m. and 4 p.m.
If you’re having difficulty with your district-issued device not working properly, such as:
- the device won’t turn on
- the device won’t charge
- the screen or keyboard is broken
please call 845-794-9430 Monday through Thursday between 8 a.m. and 4 p.m. You may be asked to make an appointment to bring the device to the district’s IT department to resolve the issue. Please note that we are only able to provide support for district-owned devices. We can not troubleshoot difficulties with personal devices.
For assistance using district-owned devices and/or software, including:
- logging into ClassLink
- accessing Schoology
- finding an app that is missing from your child’s iPad
- connecting the device to the internet
please contact your child’s teacher. If your teacher is unable to provide support, please call 845-796-5085 Monday through Thursday between 8 a.m. and 4 p.m.
In some cases, the Monticello tech support team may need to see what you’re seeing in order to diagnose and solve the problem. If that’s the case, the tech department will ask you to download a file that will allow our support team to temporarily view your desktop remotely.
If you have spoken to our tech support team, and they have asked you to download the “Remote Assistance” file, please click here, or click the “Remote Assistance” image above to initiate the file download.
***DO NOT download the file until and unless you have been instructed by the tech department over the phone to do so.***
The link will take you to a Dropbox webpage, where you can download the file. If you do not have a Dropbox account, you may arrive at the screen below. Please note that you do not need to create an account in order to download the file. Simply click on the “X” or the “No thanks, continue to view” text, as shown in the image below.
Click the blue “download” button and, if prompted, select “direct download”
Once the file has download to your machine, click on the file and select “Run.” Our tech team will walk you through the next steps.