Home > Tech Support (8 a.m. – 4 p.m.)

Tech Support (8 a.m. – 4 p.m.)

The MCSD is committed to supporting our students and families who are navigating online learning.

After-School Tech Help 

Tech help for parents, students, and teachers is now available Monday, Wednesday, and Friday between the hours of 3:00 and 4:00 from a knowledgeable specialist that will be able to assist you.   

Submit a work order through the following link to receive a call back: 

https://k12mcsd.incidentiq.com/guest/RM5BUUDP/remote-support-request 

Teachers, if you have a student or parent who is struggling with the tech tools we are using, please send them the above link. 

Can’t sign in/forgot password? 

If you need help accessing your password, please contact your child’s building:

Emma C. Chase Elementary – 845-888-2471

George L. Cooke Elementary – 845-794-8830

Kenneth L. Rutherford Elementary – 845-794-4240 (Please ask for Lisa Hummel)

Robert J. Kaiser Middle School – 845-796-3058

(Please ask for Lois Scamihorn or Becky Perez)

Monticello High School – 845-794-8840

(Please ask for Jami Welch)

Can’t find assignments? Having trouble with the online learning platform? 

Are you having issues with you child’s online learning platform or accessing assignments?

Please contact your child’s teacher directly. Click here to access our Staff Directory

Microsoft Teams Training

On Sept. 15, trainers from Microsoft held a virtual tutorial on using Teams. The training was recorded and is available to watch here. 

There is also a Teams Tutorial Document with resources available here

Quick Links

Getting started: accessing learning apps

Downloading and using learning apps and devices

Frequently Asked Questions

Troubleshooting 

Remote Assistance 

Getting started: accessing learning apps 

Classlink for computers:

Downloading/Logging in to the Classlink app on mobile devices

How to login to student email:

Downloading and using learning apps to mobile devices 

SeeSaw: 

Teams:

 

 

Schoology: 

iPad

 

FAQ -Frequently asked Questions

How do I annotate a PDF? 

How do I use my phone as a hotspot? 

How do I find low-cost internet access? 

Troubleshooting

Forgot Password

If your child can not remember his or her password, please call the main office of the school your child attends. 

Device not working

If you’re having difficulty with your district-issued device not working properly,  such as:

  • the device won’t turn on
  • the device won’t charge
  • the screen or keyboard is broken

please call 845-794-9430 Monday through Thursday between 8 a.m. and 4 p.m. You may be asked to make an appointment to bring the device to the district’s IT department to resolve the issue. Please note that we are only able to provide support for district-owned devices. We can not troubleshoot difficulties with personal devices. 

Using the device/software 

For assistance using district-owned devices and/or software, including: 

  • logging into ClassLink
  • accessing Schoology
  • finding an app that is missing from your child’s iPad
  • connecting the device to the internet

please contact your child’s teacher. If your teacher is unable to provide support, please call 845-796-5085 Monday through Thursday between 8 a.m. and 4 p.m. 

Remote Assistance 

two cartoon icons of a tech support person and a woman at home on her computer are connected by arrows and the text remote assistance is in between

Step 1:

In some cases, the Monticello tech support team may need to see what you’re seeing in order to diagnose and solve the problem. If that’s the case, the tech department will ask you to download a file that will allow our support team to temporarily view your desktop remotely. 

If you have spoken to our tech support team, and they have asked you to download the “Remote Assistance” file,  please click here, or click the  “Remote Assistance” image above to initiate the file download. 

***DO NOT download the file until and unless you have been instructed by the tech department over the phone to do so.***

Step 2: 

The link will take you to a Dropbox webpage, where you can download the file. If you do not have a Dropbox account, you may arrive at the screen below. Please note that you do not need to create an account in order to download the file. Simply click on the “X” or the “No thanks, continue to view” text, as shown in the image below.  

a screenshot of the dropbox screen with the X and the No thank you links circled in red

Step 3:

Click the blue “download” button and, if prompted, select “direct download”

screenshot of dropbox page with download button circled in red

scereenshot of dropbox with text "direct download" circled

Step 4: 

Once the file has download to your machine, click on the file and select “Run.” Our tech team will walk you through the next steps.